Privacy Policy

1. Introduction

Patio Air ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Patio Air.

This Privacy Policy applies to our website, patioair.com, and its associated pages (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

About Patio Air: Patio Air is an independent online retailer operated by Patio Air LLC. We curate and source a range of outdoor living, patio, backyard, and lifestyle products—including pergolas, gazebos, fire features, outdoor furniture, and related solutions—from trusted suppliers and manufacturers. Patio Air is not affiliated with or endorsed by the brands featured unless explicitly stated. This is a Direct from Manufacturer to Consumer program — shipping and delivery are serviced by the manufacturer or supplier directly. Product details have been supplied by the manufacturer and may be hosted by a third party.

2. Definitions and Key Terms

• Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Patio Air LLC, a company registered in the United States, responsible for your information under this Privacy Policy.
• Country: Where Patio Air is based; in this case, United States.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit patioair.com and use the services.
• IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.
• Personal Data: Any information that directly, indirectly, or in connection with other information allows for the identification of a person.
• Service: Refers to the service provided by Patio Air through this website.
• Third-Party Service: Refers to payment processors, analytics providers, advertising partners, marketing partners, shipping/fulfillment partners, and other vendors who support our Service.
• Website: Patio Air's site, accessible via patioair.com.
• You: A visitor, customer, or user of our Service.

3. Information We Collect

We collect information from you when you:

• Visit our website
• Place an order
• Contact us or submit a form
• Subscribe to marketing communications (where available)

Personal Information Collected

• Name
• Email address
• Phone number
• Shipping and billing address
• Order details and communications with support

Automatically Collected Information

• IP address
• Device and browser information
• Approximate location (derived from IP address)
• Pages viewed, clicks, and referral/traffic source
• Cookies and similar identifiers

Payment Information

Payments are processed by third-party payment processors. We do not store full payment card details on our servers. Payment processors may collect and store your payment information in accordance with their own privacy policies.

4. How We Use the Information We Collect

We may use the information we collect for the following purposes:

• To provide and operate the Service: Create, process, and fulfill orders; provide customer support; communicate order updates.
• To verify identity and prevent fraud: Detect and prevent suspicious activity, chargebacks, and abuse.
• To improve our website: Understand how visitors use the site, improve product pages, and troubleshoot issues.
• To deliver marketing and advertising: Send promotional messages (where permitted), and deliver ads on platforms such as Google using cookies/pixels (see Section 7).
• To comply with legal obligations: Maintain records required by law and respond to lawful requests.

5. Information from Third Parties

We may receive information from third parties such as:

• Payment processors: Payment confirmation, fraud/risk signals, and transaction metadata.
• Shipping/fulfillment partners: Delivery updates, tracking information, and service performance data.
• Advertising and analytics providers: Conversion events, campaign performance, and aggregated insights (e.g., Google services).

6. Sharing Your Information

We may share your information with:

• Fulfillment Partners: To fulfill and ship your order, we share necessary order details (name, shipping address, order contents) with our manufacturer and supplier partners. These partners are contractually obligated to use your information solely for order fulfillment purposes.
• Service Providers: Vendors who help operate our business (e.g., website hosting, payment processing, analytics, advertising, customer support tools).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal Requirements: If required by law, regulation, legal process, or valid governmental request.
• Fraud Prevention: To protect the rights, property, and safety of Patio Air, our customers, or others.

We do not sell your personal information to third parties.

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies (such as pixels and tags) to operate our site, understand performance, and support advertising.

7.1 Cookies

• Essential cookies: Required for site functionality (e.g., cart, checkout, security).
• Analytics cookies: Help us understand site usage and improve the experience.
• Advertising cookies: Help us measure ad performance and show relevant ads.

7.2 Google Services

We may use Google services such as Google Analytics, Google Ads, and Google Merchant Center. These services may collect information about your interactions with our site through cookies, pixels, and similar technologies to provide analytics and advertising measurement.

7.3 Managing Cookies

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Secure transmission: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access controls: Limiting access to personal information to authorized personnel only.
• Vendor controls: Using reputable third-party service providers for payments and hosting.

Note: No method of transmission over the Internet is 100% secure.

9. Data Retention

We retain personal information only as long as necessary to provide the Service, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information. To exercise any of the rights below, contact us at info@patioair.com.

10.1 General Rights (All Users)

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of certain information, subject to legal retention requirements.
• Opt out of marketing: Unsubscribe from promotional emails by using the unsubscribe link in our emails or contacting us directly.

10.2 California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale: We do not sell your personal information. No opt-out action is required.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at info@patioair.com or 1-458-218-7869. We will respond within 45 days as required by law.

10.3 European Economic Area (EEA) and UK Residents — GDPR Rights

If you are located in the EEA or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Our legal basis for processing personal data includes: performance of a contract (order fulfillment), compliance with legal obligations, and legitimate interests (fraud prevention, site improvement). To exercise your GDPR rights, contact us at info@patioair.com. We will respond within 30 days as required by GDPR.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers where permitted by law.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of third-party sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page with a revised Effective Date. Continued use of the Service after changes indicates acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@patioair.com
• Phone: 1-458-218-7869
• Address: Patio Air LLC, 5441 S Macadam Ave Ste R, Portland, OR 97239, United States